ChatGPT
PerplexityThat’s what Alvin Reyes, Operations Manager at Einstein Pros, found out after turning on Genius Answering, Workiz’s 24/7 AI answering and dispatching agent.
Einstein Pros, is a fast-growing plumbing franchise in Central Oregon, they thought they had things under control. Two dispatchers managed the phones during the day, and that worked, until it didn’t.
One lunch break, one after-hours call, one moment when both lines were busy… and just like that, potential customers slipped through the cracks. A situation that is so familiar to so many.
Because it turns out they were missing 16% of all incoming calls. Nearly half of those were brand-new leads.
“We assumed most missed calls were spam or folks who’d just call back. But once Jessica started answering and gave us the data, we saw that 40% of those calls could’ve made us money.”
Alvin Reyes
Before Genius Answering, the team did their best to chase down missed calls first thing in the morning. But anyone who’s tried that knows the drill, and it’s beyond time-consuming. The hardest thing about it is knowing that revenue was just left on the table. So Alvin decided to flip the switch, and let Genius Answering step in.
Meet Jessica: The AI assistant who never misses a call
Jessica” (as they’ve nicknamed Genius Answering) now picks up overflow and after-hours calls. She books jobs straight into their calendar, answers common questions, routes messages to the right person, and filters out the junk.
Even better? With Workiz Online Booking, customers can schedule services on their own — anytime, from anywhere — whether through your website, social media, or even Google.
“Now, instead of playing phone tag, we’re calling clients back to confirm jobs Jessica already booked. She tells us what’s spam, what’s legit, and who needs our help. It’s a game-changer.”
Alvin Reyes
Just one month in, the results were loud and clear:
✅ 26% of non-spam calls that would’ve been missed? Turned into jobs.
The biggest? A $2,470 install!
Want to calculate your possible revenue? You can do so right away using our ROI calculator 👉
Try the ROI Calculator
Every call counts, especially after-hours
Einstein Pros doesn’t run nights or weekends. As a team focused on new installs (not emergency repairs), late-night calls aren’t constant. But when they do come in, they matter.
“Could be a small install, could be a $2,400 job. Either way, we don’t want to miss the chance to help. And Jessica makes sure we don’t.”
Alvin Reyes
Because in field service, every call you answer could mean:
- A new customer
- A smoother job in progress
- A recurring service plan
- A warranty upsell
- A review or referral down the line
And if it’s not a money-maker? It’s still a moment to build trust.
AI that earns its spot on the team
Let’s be honest, handing over your phone lines to AI? That takes guts.
Alvin didn’t just hit “go” and walk away. He listened to every call Jessica handled. Made sure she could hang. And once she proved herself?
He gave her more room to run.
“I let her take over when we’re at lunch or in meetings. She catches what we miss. And I trust her with our business.”
Alvin Reyes
Jessica’s not just filling in gaps, she’s making the team smarter. With transcripts and call summaries, Alvin now has real insight into why people are calling, where his team shines, and where they can improve.
That kind of data used to take weeks to gather. Now, it’s automatic.
Why Einstein Pros didn’t wait
This wasn’t a crisis move. Einstein Pros wasn’t desperate. They just believe in staying ahead.
“AI isn’t going anywhere. Everyone’s going to use it eventually. We’d rather be early and gain the edge now.”
Alvin Reyes
No extra hires. No late-night stress. Just a smarter, faster, more reliable way to stay responsive, and grow.
The best thing they could give their customers?
Time, help, and a real voice on the other end, no matter when they call.
Genius Answering didn’t replace the dispatch team. It freed them up.
- To focus on upsells.
- To follow up on reviews.
- To give white-glove service to every client who does get through.
“Some customers love AI. Some don’t. Doesn’t matter. The point is they get what they need, and we get the job. That’s what counts.”
Alvin Reyes
If you’re building a business that doesn’t just want to keep up, but lead the pack, this is how you stay ready. Even when you’re off the clock.
Now that’s a smart way to grow.
