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Genius Answering
Jessica turns your missed calls
into 30% more cash.
Your AI receptionist that answers calls,
emails and texts before competitors do
Live phone calls
Answer
every call
every call
Missing a lead’s first
call makes you 78%
more likely to lose
the job. Until now.
Emails & texts
Automate your inbox
AI answering for text &
email helps you win
more jobs without
babysitting your inbox.
Oh... The reasons you’ll love Jessica
She pays for herself
40% of missed calls are new business opportunities. Jessica saves those jobs, turning a high ROI.
She doesn’t need you
Jessica is already embedded into your client history and policies. She’s ready to work without bothering you.
She’s always on
Whether it’s after hours, or your agents are busy, Jessica answers whatever you miss and books the jobs, 24/7.
how good is Jessica?
hear her in action
👋 Bye bye call centers
If you work with an external call center, you know why you need a
better option.
Genius Answering
- Always on Jessica handles calls and messages at any time. She’s ready to be called on, day or night.
- Money makingJessica sells your services. Jobs get scheduled right into your Workiz calendar.
- Scalable Don’t worry about capacity. Jessica can handle any volume of incoming calls, emails, or texts.
Old fashion call centers
- Glorified voice mail Reps that just take messages are no better than a glorified voice mail. Jessica actually books jobs.
- Only answers calls Reps just answer calls. They don’t reply to emails or texts. Jessica answers clients on all channels.
- Endless training and turnover Agents training costs money, and then they quit. Jessica is already trained and ready to work.
Jessica
Positive and helpful
Mike
Confident and professional
Lori
Energetic and optimistic
Bill
Supportive and efficient
Your choice of voice
Pick the voice that fits your business
Choose from four distinct voices designed to build trust and set the right tone from the very first “hello”. First impressions matter, so the voice that greets them should reflect your brand.
Cover every communications channel
Answer calls, emails, and texts
Genius AI Answering can answer clients, no matter if they call, email, or text. She acts as a full dispatcher, guarding all your lines of communication so that your customers get an accurate respond, fast.
Understands your business
It’s like hiring yourself as a dispatcher
Since Jessica is built into Workiz, she already knows your availability, client history, services, and service areas. This lets her book jobs faster than a human, without errors. It takes Jessica only 2 minutes to book a job, on average.
put scheduling on autopilot
Save time by letting clients pick a time
Jessica lets your clients schedule and reschedule service work on their own, within the policies you set. This saves your team up to 20% of their manual effort.
Control everything
Customize Jessica to your business needs
Dozens of easy to use customizations let you make Jessica your own. Change her name, voice, the information she collects, the policies she follows, and a lot more.
money matters
Make your ads more profitable
Missing calls while you’re running Google or Facebook ads is like burning money for no reason. Improve your CPL and ROI by answering every call professionally and accurately.
full oversight
Records & transcripts of every call or message
Enjoy total transparency. Read through messages or call summaries to see the most important info quickly. Or, listen to the entire recorded call if you like.
For Spanish, press 2
"Atienda a sus clientes en su idioma nativo"
Your Spanish-speaking clients will love how Jessica can converse in their native tongue. Just press 2 at any point during the call! This boosts trust, comfort, and the chances you’ll close the job.
filter emergency calls
Take your calls, and your dinner too
Running a service business can make you feel like you have no private life. Jessica solves this by taking after-hours calls and messages so you’re left alone if it’s not an emergency.
Advanced AI model
Trained on tens of millions of calls
Jessica’s AI model is trained on tens of millions of calls to field service businesses. She understands customer needs, the questions to ask on behalf of your techs, and how to deliver great service.
I didn’t think AI was for me, but Genius AI Answering with Jessica changed everything - my calendar books itself while I sleep.
Schedule Jessica demo
Answer a few questions to help us customize Workiz for your needs.
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The reasons you’ll love Jessica
-
She doesn’t need you
Today, admins waste 20% of time scheduling & rebooking. Jessica handles that with clients so your team can work.
-
She always picks up
Today you’re missing 40% of calls. Your competitors love that. Jessica takes every call 24/7, and turns them into jobs.
-
We trained her already
Jessica comes trained on your existing account data and millions of industry phone calls. She’s ready to work.
Frequently asked questions
Let us know if you have any other questions, our team is always happy to help!
What are Jessica’s capabilities?
Jessica has robust dispatching capabilities. She can:
- Answer calls and have live conversations with clients.
- Identify known callers by name.
- Reply to emails and SMSs.
- See the full client history and notes.
- Book jobs right into your Workiz account.
- Allow clients to reschedule upcoming jobs.
- Ask questions (eg. do you have an elevator).
- Answer questions about your services & pricing.
- Write tags and notes into Workiz jobs.
- Take messages for a human.
- Transcriber her calls and offer call summaries.
She can do a lot! And she can do it in both English and Spanish!
Can I customize Jessica based on my preferences, services, and policies?
Yes, of course.
There is a settings configuration page where you can state the policies, rules, and functions that you want Jessica to keep to.
Some of the settings you can customize are:
- Her name, voice & tone
- The greeting message she answers the phone with
- The tasks she can perform (eg. book a new job, take a message, reschedule service, etc)
- The default service windows and required prior notice
- Which languages she may serve clients in (English, Spanish, or both)
- Any custom questions you want her to ask (eg. do you have an elevator)
- Any specific ways you want her to answer questions (eg. if caller asks about pricing, say we offer free on-site estimates)
You can also customize the way she answers the phone so that it perfectly fits your brand voice.
How is Genius Answering better than using 3rd party AI answering tools?
Genius Answering is a tool developed by Workiz, for Workiz. It’s fully integrated into your Workiz account, and therefore, has way more Workiz account-related functionality than any other tool will. We trained Jessica on tens of millions of service company calls and messages, making her the most specialized and accurate AI for field service businesses in the world.
Does the setup require technical skills?
No. Not at all!
It takes less than 5 clicks to add Genius Answering to your call flows. No technical skills required.
Do I need to train the AI model?
Nope! Jessica is already trained based off of your Workiz account activity, the services you offer, and the customized settings page.
There is nothing else you need to do.
What if I only want Jessica to answer some of my calls?
You can have her follow any rules you want!
For example, you can ask her to answer only after-hours calls, or any missed call.
You can even get more granular; for example, asking her to only answer calls from certain ad sources.
How effective is AI answering vs human answering?
Jessica does a great job. She consistently books thousands of dollars of new business every month for customers.
How she compares to a human depends on the human you’re comparing her to.
Keep in mind that AI is improving at a rapid rate. At this time, Jessica does a better job than external after-hours call centers. External call centers know little about your business, can hardly answer any questions, and can’t book in jobs for you. They are little more than a human voicemail. Jessica, on the other hand, can do all of those things, and therefore can generate much more business for you.
That said, a dedicated internal dispatcher can offer richer human interactions, but at a steep cost. Are you ready to employ dedicated full-time dispatchers for after-hours, weekend, and overflow calls? That’s where Jessica shines.
Can I prevent her from answering emails and texts during business hours?
Yes. You can fully customize when Jessica answers anything, including emails and SMSs.
For example, you can have her respond to emails only if your dispatch team didn’t reply within 30 minutes. Or only reply if it’s after hours.
You have full control.
Can Genius Answering handle many calls at the same time?
Yes! I can handle unlimited simultaneous calls, no matter how many.
What happens to my team when I start using AI?
They stay on and help you expand! Rather than wasting their time on tasks that a computer can do, your staff can help you with all sorts of marketing and growth related tasks. Jessica simply brings a new level of efficiency to your business.
Do customers like speaking with an AI agent instead of a human?
We’ve done deep analysis on this, and the answer is yes. Customers don’t mind speaking with computers as long as they get fast and effective communication.
How much more can you make with Genius Answering?
How are your after-hours calls being answered today?
$
What is Genius Answering?
Meet Jessica, your AI dispatcher that answers after-hour calls before competitors do. Never miss a call again and wake up to new paid jobs scheduled in your calendar.
See how much more can you make with Jessica.
Jessica will make you an estimated
399
more per monthly moving away from voice mail
🎸Jessica will instantly recover an estimated $7,293, which is 35% of the extra revenue you’d make with a 24/7 on-staff dispatcher.
Book a demo
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