Dispatch.me integration

This integration connects your Workiz account directly to Dispatch.me, a dispatching platform used by large home warranty and equipment manufacturer brands. Instead of manually copying job details from Dispatch.me into Workiz, these jobs flow directly into your Workiz inbox. This eliminates double entry, prevents manual errors, and allows you to claim jobs before they expire.

The Workiz Dispatch.me integration helps your business in two ways. Firstly, it consolidates your warranty and OEM work orders into one portal (Workiz), so you don’t need to work in two different systems and you don’t need to manually copy job information from Dispatch.me into Workiz. Secondly, when you also have a Genius Answering plan, job offers can automatically be accepted and scheduled, saving you time and ensuring that you don’t lose the job to it expiring.

The integration supports all the home warranty and OEM equipment manufacturer brands that dispatch work orders through Dispatch.me. Note, the following list may be just some of the eligible brands. Please find a current list of brands on the Dispatch.me website: OEM Equipment Manufacturers: (Note: OEM usage varies by territory and type of warranty program)

• Carrier

• Trane

• Bryant

• American Standard

• Payne (via Carrier network)

• Rheem

• Mitsubishi Electric (some regions/networks)

• LiftMaster

• Chamberlain

• Sub-Zero

• Wolf

• Cove

• Bosch (select programs)

• Lennox (limited programs)

Home Warranty Companies:

• American Home Shield (AHS)

• 2-10 Home Buyer’s Warranty

• First American Home Warranty

• OneGuard Home Warranty

• Select Home Warranty

• HomeServe

• HSA Home Warranty

• Landmark Home Warranty

• American Water Resources

• Pivotal Home Solutions

Service Networks / Aggregators

• Networx

• HomeAdvisor (select legacy programs)

• Angi Warranty Programs (NOT Angi leads)

• Handy / Home service networks (varies by region)

Yes. You must be an authorized service provider for the brands you wish to receive jobs from AND have an existing Dispatch.me account. Once you are part of their service network, you can integrate your Dispatch.me account to Workiz to begin syncing jobs.

You are eligible if you meet both of these two requirements:

• You are an authorized service provider for one of the home warranty or OEM brands that send work orders through Dispatch.me

• You have an existing Dispatch.me account

Unless you meet both of these criteria the integration will not work for you, even if enabled on your Workiz account.

Most likely, you will get an invitation to the home warranty or OEM’s unique Dispatch.me portal when you onboard as an authorized service provider. Workiz is not involved in this process. We recommend reaching out directly to the brand you work with for more information.

In the world of warranty and work orders, the fastest business to accept a job usually gets it. When a new job is sent via Dispatch.me, it appears instantly in your Workiz inbox. When paired with Workiz Genius Answering, the system can automatically accept the job and message the customer to lock in a service time, securing the work before your competitors even see the notification.

No. The integration is included with all Workiz plans, but as noted above, will only work if you’re an authorized vendor of Dispatch.me’s partners and have an existing Dispatch.me account.

Setup is simple and takes less than 30 seconds:

1. Navigate to the Workiz Feature Center.

2. Search for Dispatch.me and toggle the integration to “On.”

3. Enter your Dispatch.me credentials to sync your accounts.

4. Your OEM jobs will now begin appearing in your Workiz inbox.