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On My Way
Build safety, trust, and comfort
with real-time arrival updates
Let customers track their tech’s arrival in real time, while giving
them the peace of mind of knowing who’s coming
Build trust before arrival
See who is coming
Give customers peace of mind with professional tech profiles and photos they can view before the service. Knowing who will show up builds trust.
respect your client’s time
See when they are coming
Let customers follow their tech’s ETA right from their client portal, so they know exactly when they need to be home and can plan their day around your arrival.
Inform clients and company alike
Keep everyone updated
Send automatic live updates to clients and your office. Know exactly when techs leave for jobs and when they arrive at their destinations.
The biggest value is really being able to pinpoint the revenue generated from a campaign. I didn’t get that with Mailchimp.
Liz Ramirez
Marketing Manager, Gold Eagle Services
We sent our first campaign to just 77 people and immediately generated over $2,600 - filling two and a half days of truck time. It's an absolute game-changer.
Gage Valdez
Franchise Admin, Home Run Franchises
Workiz simplified our business with automation, boosting growth.
Miguel Contreras
Owner and CEO at Bros Pro Hauling
Workiz helped us generate unexpected, extra income.
Matthew Vick
Owner, Sonoma Strong Hauling & Junk Removal
Workiz continuously improves their product, making it easy for us to recommend and benefit from the partnership.
Matt Merry
Operations, Junk Removal Authority
Our scheduling has improved and retention rates on jobs have increased by 10%
Tega
Owner of Removerz
Everything you need all in one place
Increase the efficiency of your field service business with all-in-one platform trusted by over 120,000 pros. Manage all your daily tasks automate your key workflows, win more jobs, get paid in the field faster, and control your business in real-time with Workiz.
Frequently asked questions
Let us know if you have any other questions, our team is always happy to help!
What is the On My Way feature in Workiz?
On My Way is a real-time customer notification tool that lets dispatchers and clients know when a technician is en route to the service location.
It sends a branded text message with an estimated arrival time and live tracking link so clients know when they should be home.
The feature helps customers feel more comfortable by showing the name, picture and bio of the technician. And your back office can track the technician’s progress and location throughout the day.
How does On My Way improve the customer experience?
On My Way reduces client uncertainty and improves trust.
Clients no longer have to guess when someone will arrive or call the office to ask. They get a heads-up with a professional message and can track your technician’s progress in real time, which helps reduce no-shows and boosts customer satisfaction.
It also tells them who is coming, shows a picture, and gives a professional bio. This improves trust, comfort, and overall customer satisfaction.
Can I customize the message sent to customers?
Yes.
You can personalize the text message with your business name, technician details, and custom instructions. You can also include the technician’s photo and job type for a more professional experience.
Does the tracking link show real-time location?
Yes.
The link uses real-time GPS tracking to tell the client when their tech is coming. It updates live, giving clients peace of mind and reducing inbound status calls.
How do customers benefit from this feature?
Customers love the clarity and professionalism. It makes them feel safer knowing who is coming, and makes them feel confident about when to be home because they know when the tech will arrive.
It also shows that your team is organized and respectful of their time, which increases the likelihood of repeat business and 5-star reviews.
How can my dispatchers benefit from this feature?
On average, 30% of inbound calls to dispatchers are clients wanting to know where their technician is. On My Way helps your dispatchers answer that question.
Knowing where your techs are also creates a high level of transparency, helping you ensure that they are making efficient use of their time.
