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Genius Answering Speaks Spanish & French
Get 47% higher conversion
rates with AI Answering
Your AI dispatcher will win more leads by instantly
answering your calls, texts, and emails, 24/7.
Trusted by over 120,000 home service pros
Speed wins the lead. Here’s the proof
Customers don’t wait — if you’re not first you’re forgotten
Built by the pros for the pros
Everything you need to make your business run more efficiently, increase your
revenue and manage your team all in one place.
Genius AI Answering can answer clients, no matter if they call, email, or text. She acts as a full dispatcher, guarding all your lines of communication so that your customers get an accurate respond, fast.
Jessica lets your clients schedule and reschedule service work on their own, within the policies you set. This saves your team up to 20% of their manual effort.
Dozens of easy to use customizations let you make Jessica your own. Change her name, voice, the information she collects, the policies she follows, and a lot more.
Enjoy total transparency. Read through messages or call summaries to see the most important info quickly. Or, listen to the entire recorded call if you like.
- Answers calls and messages 24/7
- Embedded into your CRM & dispatching system
- Already trained on your business
- Ask custom questions or set custom answers
- Automatically follows up with leads
- Books, reschedules, or cancels jobs
- Follows your business policies
- Answers questions about your business, services, or pricing
- Collects the information your techs will need to know
- Live transfer calls to your team when needed
- Set custom greeting messages
- Pick the voice you want
The biggest value is really being able to pinpoint the revenue generated from a campaign. I didn’t get that with Mailchimp.
Liz Ramirez
Marketing Manager, Gold Eagle Services
We sent our first campaign to just 77 people and immediately generated over $2,600 - filling two and a half days of truck time. It's an absolute game-changer.
Gage Valdez
Franchise Admin, Home Run Franchises
Workiz simplified our business with automation, boosting growth.
Miguel Contreras
Owner and CEO at Bros Pro Hauling
Workiz helped us generate unexpected, extra income.
Matthew Vick
Owner, Sonoma Strong Hauling & Junk Removal
Workiz continuously improves their product, making it easy for us to recommend and benefit from the partnership.
Matt Merry
Operations, Junk Removal Authority
Our scheduling has improved and retention rates on jobs have increased by 10%
Tega
Owner of Removerz
Let’s get started!
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Your entire business all in one place
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Control your business from the road
Manage communications between techs and customers, review daily jobs, and handle administration wherever you are.
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Fully align with your team
With the fully synchronized app and platform, your techs and dispatchers all get updated about new jobs and schedule changes in real time.
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On-the-go job management
Streamline your processes and keep your teams organized so they get their jobs done faster and keep your customers happy.
Frequently asked questions
Let us know if you have any other questions, our team is always happy to help!
What are Genius Answering capabilities?
Genius Answering has robust dispatching capabilities. She can:
- Answer calls and have live conversations with clients.
- Identify known callers by name.
- Reply to emails and SMSs.
- See the full client history and notes.
- Book jobs right into your Workiz account.
- Allow clients to reschedule upcoming jobs.
- Ask questions (eg. do you have an elevator).
- Answer questions about your services & pricing.
- Write tags and notes into Workiz jobs.
- Take messages for a human.
- Transcriber her calls and offer call summaries.
She can do a lot! And she can do it in both English and Spanish!
Can I customize Jessica based on my preferences, services, and policies?
Yes, of course.
There is a settings configuration page where you can state the policies, rules, and functions that you want Jessica to keep to.
Some of the settings you can customize are:
- Her name, voice & tone
- The greeting message she answers the phone with
- The tasks she can perform (e.g. book a new job, take a message, reschedule service, etc.)
- The default service windows and required prior notice
- Which languages she may serve clients in (English, Spanish, or both)
- Any custom questions you want her to ask (e.g. “Do you have an elevator?”)
- Any specific ways you want her to answer questions (e.g. if caller asks about pricing, say “we offer free on-site estimates”)
You can also customize the way she answers the phone so it perfectly fits your brand voice.
How is Genius Answering better than using 3rd party AI answering tools?
Genius Answering is a tool developed by Workiz, for Workiz. It’s fully integrated into your Workiz account, and therefore, has way more Workiz account-related functionality than any other tool will. We trained Jessica on tens of millions of service company calls and messages, making her the most specialized and accurate AI for field service businesses in the world.
Does the setup require technical skills?
No. Not at all!
It takes less than 5 clicks to add Genius Answering to your call flows. No technical skills required.
Do I need to train the AI model?
Nope! Jessica is already trained based off of your Workiz account activity, the services you offer, and the customized settings page.
There is nothing else you need to do.
What if I only want Jessica to answer some of my calls?
You can have her follow any rules you want!
For example, you can ask her to answer only after-hours calls, or any missed call.
You can even get more granular; for example, asking her to only answer calls from certain ad sources.
How effective is AI answering vs human answering?
Jessica does a great job. She consistently books thousands of dollars of new business every month for customers.
How she compares to a human depends on the human you’re comparing her to.
Keep in mind that AI is improving at a rapid rate. At this time, Jessica does a better job than external after-hours call centers. External call centers know little about your business, can hardly answer any questions, and can’t book in jobs for you. They are little more than a basic voicemail. Jessica, on the other hand, can do all of those things — and therefore can generate much more business for you.
That said, a dedicated internal dispatcher can offer richer human interactions, but at a steep cost. Are you ready to employ dedicated full-time dispatchers for after-hours, weekend, and overflow calls? That’s where Jessica shines.
Can I prevent her from answering emails and texts during business hours?
Yes. You can fully customize when Jessica answers anything, including emails and SMSs.
For example, you can have her respond to emails only if your dispatch team didn’t reply within 30 minutes. Or only reply if it’s after hours.
You have full control.
Can Genius Answering handle many calls at the same time?
Yes! I can handle unlimited simultaneous calls, no matter how many.
What happens to my team when I start using AI?
They stay on and help you expand! Rather than wasting their time on tasks that a computer can do, your staff can help you with all sorts of marketing and growth related tasks. Jessica simply brings a new level of efficiency to your business.
Do customers like speaking with an AI agent instead of a human?
We’ve done deep analysis on this, and the answer is yes. Customers don’t mind speaking with computers as long as they get fast and effective communication.
