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Mastering the locksmith business: Guide to growth
In this final episode of season one of Workiz Unplugged, we sit down with Wayne Winton, owner of Tri-County Locksmith Service, to explore his journey from the oil fields to building a thriving locksmith business. Wayne shares the challenges he faced in the early days, the lessons he learned about customer trust, and the key role personal development played in his success.
Keywords:
Locksmith, business success, customer trust, security technology, personal development, locksmith industry, Workies, business growth, mentoring, smart home technology
Summary
In this episode of Work He’s Unplugged, Caitlin Dwyer interviews Wayne Winton, owner of Tri-County Locksmith Service, discussing his journey from the oil industry to becoming a leading locksmith. Wayne shares insights on the challenges he faced in the early days of his business, the importance of investing in personal development, and how he built a customer-centric brand. He highlights the impact of technology, particularly the Workies platform, on improving business efficiency and customer communication. Wayne also emphasizes the significance of trust and integrity in the locksmith industry and his commitment to mentoring others. The conversation concludes with Wayne’s vision for the future of locksmithing, focusing on embracing new technologies and raising industry standards.
Takeaways:
- Wayne transitioned from the oil industry to locksmithing after being laid off.
- Investing in personal development is crucial for business success.
- Building a customer-centric brand leads to long-term growth.
- Workies has significantly improved communication and efficiency in Wayne’s business.
- Trust and integrity are essential in the locksmith industry.
- Wayne aims to educate others through mentoring and content creation.
- The locksmith industry is evolving with advancements in technology.
- Adaptability is key to staying competitive in the locksmith field.
- Wayne emphasizes the importance of treating customers with respect.
- Raising awareness about professional locksmith practices is a priority for Wayne.
Titles:
- Unlocking Success in the Locksmith Industry
- From Oil Fields to Locksmithing: Wayne Winton’s Journey
Sound Bites:
- “Investing in myself made a huge impact.”
- “Over-deliver and under-promise.”
- “I sell security and peace of mind.”
Chapters:
00:00
Introduction to Wayne Winton and Tri-County Locksmith Service
00:59
Wayne’s Journey: From Oil Fields to Locksmithing
03:22
Challenges in the Early Days of Business
06:58
Investing in Personal Development and Education
09:47
Building a Customer-Centric Brand
14:07
The Impact of Workies on Business Efficiency
17:59
Motivation Behind Mentoring and Content Creation
22:05
The Future of Locksmithing: Embracing Technology
24:15
Staying Competitive in a Changing Industry
26:13
Building Trust and Integrity with Customers
29:22
Future Plans and Industry Awareness
About the speakers

Wayne Winton is the owner of Tri-County Locksmith Service. A locksmith industry leader, keynote speaker, and business mentor. With years of hands-on experience, Wayne has built a reputation as an expert in locksmithing, security solutions, and business development within the field service industry. His dedication to education and mentorship has made him a sought-after speaker at industry events, where he shares insights on security advancements, business growth strategies, and best practices in the trade.

A Boston native turned California resident, blending my background in acting with a passion for sales. Over time, I’ve immersed myself in the world of Field and Home Service, uncovering the inner workings of this fascinating industry.
What I’ve found is a vibrant community of service professionals, each with their own journey marked by tales of resilience and triumph. Their stories, filled with grit and grace, serve as a testament to the remarkable growth potential within this field.
Now, I’ve partnered with Workiz to share these inspiring narratives through our new podcast, Workiz Unplugged. Together, we aim to uplift and motivate individuals within the industry, offering insights and lessons from those who have thrived in the face of challenges.
Book a demo with Caitlin today!
Be a guest on our podcast.
Are you a home service professional eager to share your insights and experience with us on our podcast?
Sign up to be a guest at Workiz Unplugged, our field service podcast, and join our host, Caitlin Dwyer, a Boston native turned California transplant, as she shares inspiring narratives and offers insights and lessons from those who have thrived in the face of challenges.
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