We've been thinking about that scene this week.
By ServiceTitan own account, Podium didn't meet the standards to stay certified in their Marketplace. Podium says they were blindsided. Whatever the real story is, the shape of it is familiar: an integration gets welcomed inside a business's core systems as a "gift" - the comms layer, the reviews, the AI receptionist - until one day it's not a partner anymore, it's a competitor with your customer data and a login. Nine years in. Then four weeks' notice, dropped in the busiest month of the year, ~1,000 shops caught holding the bag.
Troy's mistake wasn't losing a war. It was letting something inside the walls it never fully controlled.
That's the bet we made when we started Workiz: the core of your business - communication, payments, scheduling, AI - doesn't get built by a "partner" you invited in. It gets built by us, inside our own walls, answerable only to you.
Integrations break. Gifts have strings. Ask what's inside before you wheel it through the gate.
