The locksmith who cracked the code to doubling techs without adding admin

Customer overview

Company: Danny Key 247
Industry: Locksmith Services
Location: Inlet Beach, Florida
Team Size: 10 techs, 2 admins, 2 owners actively managing operations
Years in Business: Since 2017 (8 years)
CEO: Yoav Shilo

Danny Key 247 provides fast, reliable locksmith services across Florida. The business was growing, but for CEO Yoav Shilo, growth was becoming a liability. Scaling didn’t bring efficiency. Every new tech increased the admin burden (and cost). Managing 10 people took twice the effort of managing five.

To make matters worse, Yoav was acting as a full-time IT integrator instead of a CEO, juggling 7 separate systems that refused to talk to each other. If Yoav had to know a job status, he needed to post in a WhatsApp group, cross-reference an Excel sheet, and then open a separate dispatching app.

“There was no efficiency. We were bouncing between tabs just to get a full picture of the day. It made scaling almost impossible.” – Yoav Shilo

Since implementing Workiz, Danny Key 247 is able to run their business more efficiently and profitably. Everything is under one roof, and automations have opened the opportunity to scale the number of technicians in the field without increasing payroll on the administrative side.

Challenge

Managing a growing field team came with typical scaling pains:

• System overload: Yoav was juggling seven separate tools to manage dispatching, invoicing, and scheduling (Jobbox, Power Dispatch, WhatsApp, Square, Invoice Simple, Outlook, Excel). Each tool required its own attention, subscription, and complications because they didn’t all work with each other. Tracking jobs, invoices, and schedules required constantly switching between tabs.
• Linear scaling costs: Managing 10 techs took twice the effort of managing 5. Planning around each tech’s schedule, skill sets, service area got more complicated, and it felt like bigger teams didn’t come with efficiencies of scale.
• After-hours challenges: Calls and missed jobs were a constant source of lost revenue and wasted ad budgets.

“Managing 10 people was taking twice the effort of managing five. There was no efficiency. We were bouncing between tabs just to get a full picture of the day.”
Yoav Shilo, CEO

Solution

Danny Key 24/7 implemented Workiz, consolidating all their disconnected business systems a single, integrated platform:

• All-in-one system: Dispatch, scheduling, invoicing, estimates, payments, inventory, and phone system are fully integrated and live under one roof. It gets the whole team’s schedule onto one dispatch board, and helps make sure dispatchers are sending the most relevant tech to a job.
• AI-powered Genius Answering: Handles after-hours and overflow calls, ensuring every lead is captured 24/7.
• Over 100 automations: Reduce the administrative load on the office staff, allowing them to hire more technicians without increasing administrative costs, while at the same time improving the consistency of service.
• Easy onboarding & training: Workiz is so easy to use that new techs are ready to use it within 5-6 hours, vs weeks of training across 7 systems.

“You get the full picture within a minute or two—who’s working, who’s available, what people owe you. You don’t bounce around anymore.”
Yoav Shilo, CEO

Results

After implementing Workiz, Danny Key 247 achieved measurable improvements:

“If you’re not using AI already, you’re behind. It will control who gets jobs, who’s most efficient, and who gets the best margins.”
Yoav Shilo, CEO

Conclusion

By consolidating tools, leveraging AI, and implementing smart automations, Danny Key 247 was able to successfully double their team, while keeping administrative overhead the same, eliminating chaos and improving operational efficiency.

Lesson learned:
Scaling doesn’t have to mean more headaches. With Workiz, growth is smart, controlled, and stress-free.

Call to action:
Discover how Workiz can help your team grow faster, smarter, and with less admin.